Support
Something not working?
Two ways to reach us, both of which end up in the same place: a chat that a person actually reads.
The feedback form in the app
Every app has one in its settings. It is the fastest route, because it carries the app version and the OS version along with your message — which is usually what we would otherwise have to ask for. Leave an email address in it if you would like a reply.
Write to support@shosin-labs.com. Tell us which app, which device, and what you expected to happen. A screenshot or a screen recording is worth ten paragraphs.
What to expect
- We answer in English, Japanese or Chinese.
- A bug you report gets tracked until it is fixed in an update, rather than answered with a promise.
- We cannot recover data we never had. Nothing you keep in our apps is stored on our servers — so if something is irreplaceable, export it.
- For a refund on the App Store or Google Play, the store handles it, not us. Write to us anyway if something did not work: we would rather fix it than lose you quietly.
What a feedback submission carries, and what it does not, is written out in each app's privacy policy. All policies and terms.